How do utilities work in Playa del Carmen apartments?

Housing 2 weeks ago 1 answer 19 views CClaudia
Just signed a lease and the landlord said utilities aren't included. How do I set up electricity (CFE), water, and internet? Are there any gotchas with billing I should know about?

1 Answer

CCarlos Eduardo Martinez 2 weeks ago

Welcome to Playa. As someone who has guided many clients through this process, I want to give you a structured overview so there are no surprises.

1. Electricity (CFE)

This is the most important utility to understand. Mexico's CFE billing uses a tiered rate structure. The critical threshold is called DAC — Doméstico de Alto Consumo. If your consumption exceeds approximately 850 kWh per bimester (billing period is every two months), your entire bill shifts to a significantly higher rate. In practical terms, moderate AC usage might produce a bill of $500-800 MXN, but heavy AC use can push it to $3,000 MXN or more in the same period.

I always advise my clients to confirm whether the electric meter is registered in their name or the landlord's name. This determines who is liable for accumulated debt.

2. Water (CAPA)

Typically $100-300 MXN per bimester. Some buildings include this in monthly maintenance fees — verify this in your contract. Tap water is not potable. You will need garrafones (20-liter jugs) delivered regularly, approximately $35-50 MXN each.

3. Internet

Telmex Infinitum is the most widely available provider. Plans begin at $399 MXN/month for 20 Mbps. TotalPlay offers fiber optic service with better speeds but limited coverage. Installation typically takes one to two weeks. I recommend initiating the process immediately after signing your lease.

4. Gas

Most buildings use stationary tanks that are refilled periodically by the building administration. Budget $200-400 MXN monthly for cooking and hot water.

One piece of advice from experience with clients: photograph all utility meters on the day you take possession. This simple step prevents disputes over charges accumulated by the previous tenant.

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