How do utilities work in Playa del Carmen apartments?

Housing 2 months ago 1 answer 26 views CClaudia
Just signed a lease and the landlord said utilities aren't included. How do I set up electricity (CFE), water, and internet? Are there any gotchas with billing I should know about?
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CCarlos Eduardo Martinez 2 months ago

Welcome to Playa. I have guided many clients through this process, so let me give you a clear overview so there are no surprises.

1. Electricity (CFE)

This is the most important utility to understand. CFE billing uses a tiered rate structure. The critical threshold is called DAC (Doméstico de Alto Consumo). If your consumption goes over roughly 850 kWh per bimester (they bill every two months), your entire bill jumps to a much higher rate. In practice, moderate AC usage might produce a bill of $500-800 MXN, but heavy AC use can push it to $3,000 MXN or more in the same period.

I always tell my clients to confirm whether the electric meter is registered in their name or the landlord's. This determines who is on the hook for accumulated debt.

2. Water (CAPA)

Typically $100-300 MXN per bimester. Some buildings include this in monthly maintenance fees, so verify that in your contract. Tap water is not drinkable. You will need garrafones (20-liter jugs) delivered regularly, about $35-50 MXN each.

3. Internet

Telmex Infinitum is the most widely available provider. Plans start at $399 MXN/month for 20 Mbps. TotalPlay offers fiber optic with better speeds but limited coverage. Installation typically takes one to two weeks. I recommend starting the process right after you sign your lease.

4. Gas

Most buildings use stationary tanks that get refilled periodically by the building administration. Budget $200-400 MXN monthly for cooking and hot water.

One piece of advice from working with clients: photograph all utility meters on the day you move in. This simple step prevents disputes over charges from the previous tenant.

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