What are the best internet providers in Playa del Carmen?

Services 3 weeks ago 1 answer 21 views AAndres
I work remotely and need reliable internet for video calls. Currently looking at Telmex, TotalPlay, and Starlink. What do other remote workers use?

1 Answer

AAdriana W 3 weeks ago

Ay, internet. The eternal topic for us remote workers here jaja. Let me share what I've learned after 3 years of Zoom calls from Playa.

So Telmex Infinitum is what most people have. They offer 20 Mbps for $399/mo, 60 Mbps for $499/mo, and 100 Mbps for $599/mo. It's reliable in the established neighborhoods like Centro and Gonzalo Guerrero, but can be spotty in the newer developments. Installation takes 1-3 weeks, and here's the thing: go to the Telmex office on 30th Ave in person. Calling their phone line is a nightmare, you'll be on hold forever and nothing gets resolved. In person? 20 minutes and done.

TotalPlay is the better option if it's available in your building. It's fiber optic, faster and more stable, 100 Mbps for about $549/mo. The problem is coverage. Not every area has it yet. Check first before you fall in love with a particular apartment.

Starlink has become popular too. $500 USD for the equipment plus $50/month. Some people in my building actually share one and split the cost, which is clever.

But here's what I actually do, and it's worked perfectly: Telmex 60 Mbps as my main connection, plus a Telcel hotspot with the 20 GB plan ($349/mo) as backup for when Telmex decides to take a siesta. Total cost is about $850 MXN per month, less than $50 USD, and I haven't missed a client call in three years.

And on days when everything conspires against you, Nest and Bunker coworking spaces have rock-solid internet. A day pass is $200-300 MXN. I keep that as my emergency plan and maybe use it once every couple months.

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