Do I get charged late fees on my Houston water

Do I get charged late fees on my Houston water bill?

Legal y Financiero hace 2sem 3 answers • Davide Zanetti

I've been getting charged late fees on my water bills, even though I pay before the due date. The bill shows that it's late, but when I call or chat, they say the late fee will be refunded. I'm wondering if they're just charging these hoping people are on auto pay and don't notice.

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3 Answers

Rosa • hace 2sem

Now I scrutinize every line of my bill after catching my electric company in a similar issue last year. When they admit fault and refund upon a call, it's a clear indication of a problem.

andre_housto • hace 2sem

A single mistake can be a glitch, but repeated incidents suggest a pattern is emerging.

stefan • hace 2sem

I've noticed this issue across multiple properties I own, and the due dates are also inconsistent. My bank, Frost, informed me that several online payment customers are experiencing the same issue. At least my credit union is refunding affected customers, but I'm planning to visit the district office tomorrow to resolve a specific outstanding bill.

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