Cashless Payments in Hoi An: A New Challenge for Expats and Locals Alike

As a ceramicist based in Thanh Ha, Hoi An, Vietnam, I've noticed a significant shift in the business landscape. Starbucks, a global giant, has recently implemented a cashless payment policy, sparking a debate among expats and locals alike. This move has raised important questions about customer rights and business practices.

What's Changing

• Starbucks Vietnam began its cashless payment policy in 2023, initially at a few stores before expanding nationwide.
• Payment methods now include bank transfers, cards, e-wallets, Apple Pay, and Google Wallet.
• The policy aims to enhance transparency and reduce security risks associated with cash handling.

What It Means for Hoi An Residents

The shift to cashless payments means that if you're an expat or a digital nomad in Hoi An, you'll need to adapt your payment habits. While this might seem minor, it could impact your daily life, especially if you're not familiar with electronic payment methods.

Starbucks' representative stated that their policy is in line with Vietnamese law, as they do not refuse banknotes that meet circulation standards. However, they emphasize that their choice is driven by operational needs rather than a legal requirement.

For those who might struggle with cashless payments, Starbucks is committed to assisting customers. They offer various payment methods and will help those who need it to adapt.