Emergency numbers in Luxembourg: Essential Information for Expats

Here’s who you can call for help:

• Emergency services in Luxembourg

• Fire services in Luxembourg

• Police in Luxembourg

• Healthcare and accidents in Luxembourg

• Mental health services in Luxembourg

• Drug and alcohol services in Luxembourg

• Children, family, and youth services in Luxembourg

• Utility and telecommunications services in Luxembourg

• Road and traffic emergencies in Luxembourg

• LGBTQ+ services in Luxembourg

• Homelessness services in Luxembourg

• Animal services in Luxembourg

• Embassies and services for foreign nationals in Luxembourg

• Lost or stolen property in Luxembourg

• European-wide emergency numbers

• What to do in an emergency in Luxembourg

• Emergency terms and phrases in Luxembourg

• Useful resources

Emergency services in Luxembourg

In an emergency in Luxembourg, you should call 112. You can call from any phone and operators are available 24/7, with most speaking English. When you call 112, the operator routes you to the proper emergency service, be it the police, ambulance service, or fire brigade.

You should call 112 in all types of emergency, including some that aren’t life-threatening. These also include, for example, if you’re locked out of your home and need an emergency locksmith.

When calling the emergency services, you should speak as clearly as possible (many operators don’t speak the same language as you natively) and explain the nature of the emergency and your exact location.

The Luxembourgish government’s GouvAlert app allows the emergency services to send out alerts on emergencies or major incidents such as severe weather, power outages, or fires. It’s also possible to contact 112 through the app. If you do this, emergency services can locate you automatically, making it easier for their team to send help as quickly as possible.

Fire services in Luxembourg

Emergency services in Luxembourg are operated by the Grand Ducal Fire and Rescue Corps (Corps grand-ducal d’incendie et de secours or CGDIS).

The fire brigade comprises of professional as well as volunteer firefighters. They carry out a range of series in Luxembourg, such as firefighting, rescue missions, and first aid. Firefighters in Luxembourg are represented by the National Federation of Fire Brigades.

In an emergency, call 112. In non-emergency situations, you can contact the Luxembourg City fire service on 44 22 44.

Police in Luxembourg

The Grand Ducal Police is the main law enforcement agency in Luxembourg. It operates throughout the country and is generally responsible for dealing with most criminal issues.

In an emergency, call 112 or 113 (to go directly through to the police force). The Luxembourg police force can also be contacted for general non-emergency enquiries on 244 244 244 or online.

Healthcare and accidents in Luxembourg

You should call 112 in a medical emergency. Emergency medical treatment in Luxembourg is free, regardless of whether you have health insurance. However, not all hospitals in Luxembourg have an accident and emergency department. The government-run sante.lu website provides details of hospitals and clinics around Luxembourg.

In non-emergency situations, you should contact your doctor, dentist, or other healthcare professional to make an appointment. The below numbers can also be used if you require emergency help:

• pharmacie.lu: see online for contact details of on-duty pharmacies.

• AIDS helpline: 44 02 64

• Parkinson’s helpline: 54 62 21 or online (in French and German only, however).

• Alzheimer Helpline: 26 432 432 or online.

• Blind helpline: 32 90 311

• Luxembourg Air Rescue: 48 90 06

• Cancer Helpline: 45 30 331 or online (in French and German only, however)

• Poison Control Center: 8002 5500

You can find out even more in our full guide to healthcare in Luxembourg.

Mental health services in Luxembourg

If you have a mental health concern, you should contact your doctor in the first instance. Your doctor can then assess your circumstances and refer you to a specialist if necessary.

The Luxembourg Mental Health Center (Ligue Luxembourgeoise d’Hygiène Mentale) offers free mental healthcare services such as counseling, day centers, and workshops. You can find out even more online or by calling 49 30 29.

Some other useful mental healthcare helplines include the following:

• Suicide/crisis helpline: 45 45 45

• Depression helpline: 45 55 33

Drug and alcohol services in Luxembourg

• Narcotics Anonymous: 621 24 20 64

• Alcoholics Anonymous (Alcooliques Anonymes): 22 71 58 or you can also find an English-speaking meeting online.

• National Center for Prevention of Addictions: 29 77 77 1 or online (French only, however).

Children, family, and youth services in Luxembourg

• Women’s helpline (Aide aux femmes en général): 12344

• Battered women helpline (Femmes battues): 44 81 81

• Rape and abuse helpline: 49 58 54

• Lost children helpline: 116 000

• ElternTelefon: support for parents. Call 26 64 05 55

• Caritas: family support organization, call 40 21 31 1 or see online (French only, however)

• Kajutel: free telephone support for young people. Call 116 111.

• Jugendinfo: organization providing information and advice for young people, available online (French only, however).

• Telstar: English-speaking scout group in Luxembourg.

Utility and telecommunications services in Luxembourg

If you encounter a gas, electricity, or water emergency (e.g., leak, power surge, flood), you should contact the general emergency number 112.

For electricity or gas outages, contact your supplier. Enovos is available at 8006 6000, and Creos is available at 8002 9990.

If you have a problem with your water supply, contact Services des Eaux Luxembourg-City at 47 96 25 74.

For issues with your landline telephone, call POST Luxembourg at 8002 8004.

Road and traffic emergencies in Luxembourg

If your car breaks down in Luxembourg and you need emergency rescue, contact 112 or 26000. You can also contact the Highway Police on 244 17 5200.

In an emergency, pull to the side of the road (if possible), move away from your car, and call the emergency services. You should stay at the scene of the accident until the police arrive. If you were in an accident and don’t have a phone, there is a telephone every two kilometers at the side of the highway.

In the case of an accident, a form (constant) should be completed and presented to the insurance company. The form includes details of the location of the accident, who was involved (including driving license details and insurance information), as well as any witnesses.

• Luxembourg Automobile Club (Automobile Club de Luxembourg): 45 00 45 1

LGBTQ+ services in Luxembourg

• Rosa Lëtzebuerg: the main LGBT association in Luxembourg. Call 26 19 00 18.

• CIGALE: LGBT information and counseling center. Call 26 19 00 18.

Homelessness services in Luxembourg

• Serve the City: volunteering organization supporting homeless people and children in need in Luxembourg.

• Caritas: charitable organization offering homeless shelters throughout the winter.

Animal services in Luxembourg

• Association of Veterinary Doctors of the Grand Duchy of Luxembourg (Association des Médecins Vétérinaires du Grand-Duché de Luxembourg): professional body for veterinarians.

• SOS Animaux: call 58 35 91.

• Emergency vets: the Veterinary College of the Grand Duchy of Luxembourg keeps an up-to-date list of on-call vets online (updated daily) for emergencies involving small animals, livestock, and horses. You can also get details of the nearest emergency vet by calling the emergency services on 112.

Embassies and services for foreign nationals in Luxembourg

As one of Europe’s smallest countries, Luxembourg does not host all of the embassies and consulates accredited to its territory. As a result, your nearest embassy may be in Brussels (Belgium) or The Hague (Netherlands). EmbassyPages has a complete list of embassies and consulates in, and accredited to, the Grand Duchy.

• Belgium: The Embassy of Belgium in Luxembourg is located at 4, rue des Girondins. Their phone number is +352 44 27 46 1.

• France: The Embassy of France in Luxembourg is located at 8b, boulevard Joseph II. Their phone number is +352 45 73 72.

• Italy: The Embassy of Italy in Luxembourg is located at 5-7, rue Marie-Adélaïde. Their phone number is +352 44 36 44 1.

• Netherlands: The Embassy of the Netherlands in Luxembourg is located at 6, rue Sainte Zithe. Their phone number is +352 22 75 70.

• Portugal: The Embassy of Portugal in Luxembourg is located at 282, route de Longwy. Their phone number is +352 46 61 90.

Lost or stolen property in Luxembourg

• Lost property: if you lose an item in Luxembourg, you should complete the online declaration to inform the police. You can also attend a police station in person to report the loss. If you lose an item at the Luxembourg Airport, you can complete its online form to report the loss. If you lose an item on the train or at the train station, you can fill out the form on the CFL website.

• Lost pets: if you lose a pet, you can report it on the Pet Alert website.

• Lost bank cards: if you lose your bank card, contact SIX Payment Services at 355 66 1.

European-wide emergency numbers

If you have an emergency anywhere in Europe, you can call 112 to the emergency services. Calls to 112 are free and can be made from any landline, pay phone, or mobile phone.

What to do in an emergency in Luxembourg

When you call the emergency services in Luxembourg, you should follow these tips:

• State your name, telephone number, location where help is needed, the situation and if it’s still happening, how many people require help, and whether there are weapons or dangerous substances involved.

• Don’t forget the code to your parking lot or apartment building.

• Never hang up until you are invited to do so.

• If you have known medical problems or regularly take prescription drugs, make sure you know how to say their names in French or German to the operator.

• If you have children, be prepared to cite their ages and how much they weigh (in kilograms) in case you need to call an anti-poison center or to administer medication.

• In a situation where you’re dealing with intoxications, make sure to inform them of what was taken and if possible, give them the rest of what was consumed.

Emergency terms and phrases in Luxembourg

English

French

German

Luxembourgish

Help!

Au secours!A l’aide!

Hilfe!

Hëllef!

Help me

Aidez moi

Hilfe mich

Hëllef mir

I can’t breathe

Je ne peux pas respirer

Ich kann nicht atmen

Ech kann net otmen

(Severely) allergic

(Sévèrement) allergique

(Stark) Allergisch

(Schwiereg) allergesch

EpiPen

Épipen

Adrenalin

EpiPen

Accident

Accident

Unfall

Accident

Fire

Feu

Feuer

Feier

Murder

Meurtre

Mort

Mord

Emergency

Urgence

Notfall

Noutfall

Ambulance

Ambulance

Ambulanz

Ambulanz

Doctor

Docteur

Arzt

Dokter

Hospital

Hôpital

Krankenhaus

Spidol

Police

Police

Polizei

Police

Extremely ill

Très malade

Schrecklich krank

Extrem krank

Call 911/999

Appelez le un un deux

Rufe eins eins zwei

Rufft eent eent zwee un

I need a doctor

Il me faut un docteur

Ich brauche einen Arzt (oder Arztin)

Ech brauch en Dokter

I need an ambulance

J’ai besoin d’une ambulance

Ich brauche einer Ambulanz

Ech brauch eng Ambulanz

I need the police

J’ai besoin de la police

Ich brauche der Polizei

Ech brauch d’Police

I want a lawyer

Je veux un avocat

Ich will einen Anwalt

Ech wëll en Affekot

I’m innocent

Je suis innocent

Ich bin unschuldig

Ech sinn onschëlleg

I didn’t do it

Je n’ai pas fait ça

Ich habe das nicht getan

Ech hunn et net gemaach

Useful resources

• Luxembourg government: advice and key contacts

• Luxembourg government: hospitals and pharmacies in Luxembourg

• Police in Luxembourg: latest news and contact details